Tech support from the comfort of your home
Remote and onsite IT help for households and small businesses across the Wheatbelt — backed by a background in cybersecurity threat defence and incident response, not just a knack for printers.
Two kinds of tech headaches. One person who can actually fix both.
Whether it's a household laptop that's given up, or a small team that can't justify hiring IT staff, the approach is the same: fix it properly, explain it plainly, and make sure it doesn't happen again.
For your home
Straightforward help with the everyday stuff that derails your week.
- Slow, glitchy, or virus-riddled computers
- New laptop, phone, or smart home setup
- Wi-Fi that drops out when you need it most
- "Is this email actually a scam?" peace of mind
For your business
Reliable support and a security-minded second opinion, without a full-time hire.
- Ongoing help desk support on retainer
- New starter onboarding and offboarding
- Microsoft 365 / Google Workspace admin
- Security hardening and staff awareness training
Clear pricing, no surprise call-out fees.
Remote work is billed simply by the job or by the month. Onsite visits include local travel — anything further out is quoted upfront, never added after the fact.
All prices AUD. Ad-hoc hourly work: $100–130/hr remote, $150–180/hr onsite. Full menu available on request.
Most IT help fixes the symptom. This also looks at the cause.
A second opinion built in
Every fix is looked at with a security mindset by default — not as an upsell, but because that's the background this comes from.
No jargon, no lecture
You'll get a clear explanation of what went wrong and what was done — never a wall of acronyms designed to make the bill look justified.
Pay for what you use
One-off sessions, monthly retainers, or onsite visits — pick what suits, cancel or change anytime. No 12-month contracts.
From "it's broken" to fixed, in three steps.
Tell me what's wrong
Book a remote session or request an onsite visit. No call centre, no ticket queue — you're talking to the person doing the work.
It gets sorted, properly
Most remote issues are resolved in one session. Onsite visits are scheduled at a time that works for you, with local travel included in the price.
A plain-English summary
You get a short note on what was wrong, what was done, and anything worth keeping an eye on — so you're not left guessing.
Onsite visits include local travel within 20km at no extra cost.
Between 20–50km, a flat $40 callout applies. Beyond that, travel is quoted upfront at $1.20/km — you'll always know the full cost before agreeing to a visit.
Got a tech problem that needs sorting?
Book a short call, or send a message with what's going on. Most enquiries get a reply within one business day.